Shipping policy

Thank you for shopping with JEREMY ERNST. We are dedicated to delivering your premium bag and handbag products in excellent condition, with accurate order fulfillment, and within reasonable delivery timelines.

1. Order Fulfillment Schedule

All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation.If we experience a high volume of orders, processing times may be extended. Customers will be notified promptly if there are any significant delays.

2. Shipping Costs & Delivery Estimates

Shipping charges for your order will be calculated and displayed at the checkout page.
Estimated delivery times: Standard Shipping: 14 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or public holidays.

3. Shipment Notification & Order Tracking

Once your order has shipped, you will receive a shipment notification email with tracking information included.Tracking details typically become available within 24-48 hours after the shipment is dispatched.

4. Incorrect Shipping Address Disclaimer

Please ensure that your shipping address is accurate and complete at checkout.JEREMY ERNST is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address-related issue, reshipping fees may apply.

5. Shipping Issues: Lost or Damaged Packages

If your package is lost in transit, please contact us within 7 days of the expected delivery date.If your order arrives damaged, please contact us within 24 hours of delivery and provide clear photos of both the damaged items and the original shipping packaging.
We will review the situation and work to resolve the issue as quickly as possible.

6. Bag Usage & Care Guidelines

All bag products should be used, cleaned, and stored according to the care instructions provided with each product. JEREMY ERNST is not responsible for damage caused by improper cleaning, improper storage, alteration, or misuse of the products.

7. International Shipping & Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

8. Contact Our Support Team

If you have any questions regarding this Shipping Policy, please contact our support team:
  • Company Name: JEREMY ERNST
  • Email: support@kristinpethouse.shop
  • Phone: + 310-657-8241
  • Physical Address: 128 W 23rd St, New York, New York 10011, United States